Member Support
Contact Our Member Support Team
Questions about your account, a billing charge, or activity that looks like one of the asian dating scams you may have read about? Our support team reviews every message a member sends. Support is provided in English for members across the United States, alongside an interface available in English, Arabic, Chinese, French and Japanese.
We read every message
Send Us a Message
Use the form below for account questions, billing concerns or to flag a profile that concerns you. Nothing is sent automatically - this markup is provided so you can see exactly what information we ask for before writing in.
Other Ways to Reach Us
- Email support Write to [email protected] or from your account inbox for account, billing or safety questions.
- In-profile reporting Every profile carries a one-tap report control so a concern reaches a moderator immediately, without waiting for a reply here.
- Help center Browse our FAQ and How It Works guide for answers to common questions before you write in.
Transparency, plainly stated
What Happens After You Write to Us
Complaints about slow or unanswered support emails are common across the online dating industry, and we do not pretend otherwise. Every message sent through this page is reviewed by a person, not only a filter, and reports involving safety or billing are prioritized - though we will not invent a fixed turnaround time we cannot guarantee.
-
Message Received
Every message sent through this page or from your account inbox is logged and queued for review by our support team.
-
Reviewed by a Moderator
A member of our team reads the message and, where a profile or conversation is involved, checks the account before responding.
-
Resolution & Follow-Up
You receive a reply addressing your question, report or billing concern, with a follow-up if the matter needs further action.
Online dating safety tips
Staying Safe While You Communicate
A few habits go a long way toward avoiding asian dating scams and keeping early conversations trustworthy on either side.
How can I spot fake profiles on dating sites?
Empty accounts with no completed details and no real photos are the clearest warning sign on any dating platform. Be cautious of anyone who avoids video messages, rushes toward emotional declarations, or pushes the conversation off-platform within days. Our safety and red flags guide covers more warning signs in detail.
What should I do if someone asks me for money?
Stop responding and report the profile immediately using the report control on their page. No legitimate member should ever ask you to send money, gift cards or cryptocurrency, regardless of the reason given. See our full FAQ for more on how we handle these reports.
Should I keep conversations inside AsianMatch?
Yes. Staying on the platform for early conversations means your messages remain visible to our moderation team if you ever need to report a concern. Moving to outside apps or email too quickly removes that layer of protection.
How do I report a suspicious profile or message?
Open the profile or conversation and use the one-tap report control found on every page. A moderator reviews the account rather than relying on an automated filter alone, and you can follow up through this contact page at any time.
Ready to Meet Verified Members?
Create a free profile, browse a community that fits you, and reach out to our support team any time you have a question along the way.